Elcro Digital Services, LLC. - Notice history

All systems operational

100% - uptime

Billing - Operational

100% - uptime
Feb 2025 · 99.89%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Tenant Controller - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

VPS Control Panel (VirtFusion) - Operational

100% - uptime
Feb 2025 · 99.95%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Lagless Panel - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Support System - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime
100% - uptime

Internal Systems - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Virtual Private Servers - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Dedicated Servers - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Colocation Services - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Game Nodes - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 99.98%

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Feb 2025
Mar 2025
Apr 2025
100% - uptime

Internal Systems - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Game Servers - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Third Party: Cloudflare → North America → Dallas, TX, United States - (DFW) - Operational

Third Party: NeoProtect → Network Edge Locations → DAL - Dallas Edge Network - Operational

Third Party: NeoProtect → Network Edge Locations → FRA - Frankfurt Edge Network - Operational

Notice history

Apr 2025

SSL Certificate Error
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Trinity DAL Game Node - Connectivity Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Issue has been identified. Implementing a fix currently.

  • Investigating
    Investigating

    We are currently investigating this incident. This is isolated to the “Trinity” game node

Dallas Network Upgrade
  • In progress
    April 18, 2025 at 7:45 PM
    In progress
    April 18, 2025 at 7:45 PM
    Maintenance is now in progress
  • Update
    April 18, 2025 at 7:45 PM
    Planned
    April 18, 2025 at 7:45 PM

    This maintenance has been pushed back 1 hour.

  • Update
    April 18, 2025 at 7:00 PM
    Planned
    April 18, 2025 at 7:00 PM

    Elcro will be performing scheduled maintenance at our Dallas Data Center location on Friday, April 18th, 2025, between 1:00PM CDT to 6PM CDT. During this time, we will be upgrading our top-of-rack switches to improve overall network performance and scalability.

    While the maintenance window spans several hours, downtime is expected to be minimal as we will be upgrading one section at a time. Some customers may experience brief interruptions in connectivity or increased latency, but services will automatically resume as each upgrade completes.

    We appreciate your understanding and will be closely monitoring the network throughout the process to ensure a smooth transition.

  • Planned
    April 18, 2025 at 6:49 PM
    Planned
    April 18, 2025 at 6:49 PM

    Additional delay due to components arrival delay

  • Completed
    April 18, 2025 at 11:45 AM
    Completed
    April 18, 2025 at 11:45 AM
    Maintenance has completed successfully.
Trinity (Dallas Game Node) - Connectivity Errors
  • Resolved
    Resolved

    This incident has been resolved. Please open a ticket if you have residual issues.

  • Investigating
    Investigating

    We have received some connectivity issue reports on the Dallas Trinity node. We are actively investigating.

Sudden loss of connectivity/power to rack
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Remote-hands operator accidentally took out the power from our main routing equipment, services should return shortly.

  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2025

Support Maintenance
  • Completed
    March 30, 2025 at 8:15 PM
    Completed
    March 30, 2025 at 8:15 PM

    During this time, you may not be able to submit, reply or manage any tickets. If you have any questions, please reach out via Discord.

Feb 2025

Cloudflare Connectivity Loss
  • Resolved
    Resolved

    This incident has been resolved. We are actively monitoring for any residual issues.

  • Identified
    Identified

    We've identified the issue at NeoProtect's upstream (Datapacket). We are actively working with them to resolve this.

    While this is being worked we are actively monitoring all services. If issues persist we will switch to failover transit.

    Please open a ticket if you are experiencing any issues.

  • Update
    Update

    Additional route errors are being experienced for our VirtFusion panel. We are working with our ISP to diagnose the issue.

    Phsyical services (VPS/Dedicated/Colocation) remain largely unaffected.

    Please open a ticket if you are experiencing any issues with connectivity.

  • Investigating
    Investigating

    We are experiencing connectivity loss to CF applications. This issue has been passed along to our ISP.

    As of this time, only our billing panel is affected, all services (Colocation/Dedicated/VPS) remain online.

Carrier Switch & NeoProtect DDoS Implementation
  • Completed
    February 09, 2025 at 6:00 PM
    Completed
    February 09, 2025 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    February 09, 2025 at 4:00 PM
    In progress
    February 09, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    February 09, 2025 at 4:00 PM
    Planned
    February 09, 2025 at 4:00 PM

    The time has finally come for us to move our system to a brand new network infrastructure. During this maintenance we will be transitioning all services to our new network blend and adding in NeoProtect DDoS protection.

    CosmicGuard will be phased out during this maintenance.

    Estimated client impact is 1 hour of downtime at the beginning of maintenance, and then we will bring back all services one by one.

PDU Maintenance
  • Completed
    February 05, 2025 at 8:36 PM
    Completed
    February 05, 2025 at 8:36 PM

    We've completed this maintenance early. If you are experiencing any issues, please open a ticket.

  • In progress
    February 05, 2025 at 8:00 PM
    In progress
    February 05, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    February 05, 2025 at 8:00 PM
    Planned
    February 05, 2025 at 8:00 PM

    We will be performing a brief maintenance on our PDUs tomorrow. Client impact is expected to be minimal, as your service may go offline for just a few moments while we swap parts.

Feb 2025 to Apr 2025

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